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Our survey offers a full front to back view of the guest experience and is focused on the aspects of a stay that your guests really care about. With 70 questions across 10 sections as standard, and inclusive of both ratings and detailed, written feedback, our survey gives you in-depth insight in to a guest’s true perception of your hotel.
Comprehensive 70 question survey across 10 sections encompassing the full guest experience from booking to check out
10 customisable questions per hotel to focus on bespoke features or assess performance against brand promises
Detailed written feedback providing examples, recommendations and suggestions for improvements
Performance ratings to enable tracking over time
Quality assessment performed by The Know of every survey prior to delivery to you
Identification of staff providing exemplary service
