Our survey offers a full front to back view of the guest experience and is focused on the aspects of a stay that your guests really care about. With 70 questions across 10 sections as standard, and inclusive of both ratings and detailed, written feedback, our survey gives you in-depth insight in to a guest’s true perception of your hotel.

  • Comprehensive 70 question survey across 10 sections encompassing the full guest experience from booking to check out
  • 10 customisable questions per hotel to focus on bespoke features or assess performance against brand promises
  • Detailed written feedback providing examples, recommendations and suggestions for improvements
  • Performance ratings to enable tracking over time
  • Quality assessment performed by The Know of every survey prior to delivery to you
  • Identification of staff providing exemplary service


Survey detail screen