The Manor House, an Exclusive Hotel and Golf Club, has teamed up with The Know – the intelligent mystery guest service for luxury and boutique hotels – to receive genuine and valuable customer feedback covering the entire guest experience.
The Know provides luxury and boutique hotels with detailed, confidential, qualitative insight and analytics, bringing an innovative approach to feedback from real paying guests. It enables hotels to benchmark their performance, gain proprietary market insight into their specific and target guest’s preferences and create individual action plans using the sophisticated and bespoke question-led technology.
Danny Pecorelli, Chairman of the Master Innholders and Managing Director at Exclusive Hotels and Venues, said:
“Our priority at Exclusive Hotels and Venues has always been to continuously surpass guest expectations at every turn. The Know will help us to quickly understand changing guest needs and preferences, and our partnership will further increase the focus on guest experience. Ultimately, this feedback will enable us to concentrate on what is truly important to our guests.”
Set amongst 365 acres of parkland, in the idyllic Wiltshire countryside, The Manor House is a historic, luxury hotel and golf club. With 50 individually-designed bedrooms and suites, The Manor House offers a unique and relaxing escape from city life. It is located in Castle Combe, just minutes from the M4 and a perfect base for exploring the Cotswolds. Whether guests visit for an active golf break or an indulgent foodie experience, The Manor House offers everything from a 18 hole championship golf course, a Michelin starred restaurant, The Bybrook, a village pub at the nearby Castle Inn and a state of the art gym equipped with everything that’s needed to keep active while away from home.
Mané Ryatt, co-founder of The Know, said: “We are thrilled to partner with The Manor House to provide genuine, detailed and insightful feedback through our innovative and tailored approach at The Know. Our Knowers are authentic paying guests with an eye for the details that make all of the difference – setting us aside from other mystery inspector style services. We want to ensure that, with the quality and unparalleled insight we provide, The Manor House continues to exceed guests’ expectations.”