The Berkeley has joined forces with The Know– the intelligent mystery guest service for luxury and boutique hotels –to receive genuine customer feedback from experienced travellers.

The Know provides luxury and boutique hotels with detailed, confidential, qualitative insight and analytics, bringing an innovative approach to feedback from real paying guests.

Located midway between London’s fashionable Knightsbridge and neighbourly Belgravia and committed to design innovation, the 5-star hotel has been treading its own path for more than 100 years taking style, comfort and service to inspiring new levels. As well as Michelin-star dining, the sister hotel to Claridge’s and The Connaught is the home of the fashionista’s Prêt-à-Portea – a creative take on afternoon tea – as well as the Blue Bar and The Berkeley Health Club & Spa with rooftop pool.

Fiona Adams from The Know said: “We are delighted to have been chosen by The Berkeley to provide genuine, detailed guest feedback via our innovative and bespoke service. The stunning hotel, with it’s exquisite style and incredible client service, will receive invaluable insight on the entire guest experience.  We look forward to working with The Berkeley and helping to enabling them to continue to exceed expectations at every step.”