FIND OUT WHAT GUESTS REALLY WANT WITH THE KNOW AT IHS 2018
Knowing your guests, understanding their wants and needs and adapting your services and offering to meet those requirements has always been the holy grail of delivering exceptional guest experience. Time and time again hoteliers tell us that they know what their guests want, about how they listen to their guests and how they understand and cater to their needs. So why is it that when we think about our own hotel experiences and listen to
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