Our Knowers are not your standard mystery shopper or anonymous hotel inspectors. They are real guests with exacting standards, a wealth of experience of staying in luxury hotels and the disposable income to pay for an extended stay at your 4 or 5-star hotel. All our Knowers have three things in common – a passion for travel, an eye for detail and a taste for the finer things in life! Here are some quick facts
There’s nothing better than a good night’s sleep. During National Bed Month, The Know – an intelligent mystery guest service for luxury and boutique hotels – polled its experienced travellers to discover the key factors to help ensure guests wake feeling refreshed and ready for the day ahead. Here, we outline some of the most popular suggestions made by their invitation-only members’ club of ‘Knowers’: in-depth reporting and feedback, make sure we are all ahead of the
To mark International Women’s Day on Thursday, 8 March the female founders of The Know – Fiona Adams and Mané Ryatt – reveal how they used their experience working in the City to create a breakthrough service designed to give hoteliers unparalleled insight into guest experience. Before establishing The Know, entrepreneurs Fiona and Mané had never worked in a hotel, let alone run one. Yet, thanks to their extensive travel experience and successful careers as
Selecting a hotel has changed so much in the past 10 years. Gone are the days of flicking through a hotel guide, now there is a plethora of booking and review sites to choose from. While more options provide greater choice, it can also bring confusion as they each have individual ratings systems with no uniformity or comparison ability. The confusion grows even more when it comes to guest review sites such as Tripadvisor. There
We are delighted to announce that we have been selected as a Hospitality Partner to the Condé Nast Johansens’ collection of luxury hotels, spas and venues. Mané Ryatt, co-founder of The Know said: “We are delighted to partner with Condé Nast Johansens. Their carefully curated list of hotels fits perfectly with the ethos of The Know, with our aim being to ‘Make Great Hotels Exceptional’.” Fiona Patrick, Client Services Director of Condé Nast Johansens said:
The aim of The Know is to provide hotels with detailed, confidential, qualitative insight from real guests
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