The Berkeley has joined forces with The Know– the intelligent mystery guest service for luxury and boutique hotels –to receive genuine customer feedback from experienced travellers. The Know provides luxury and boutique hotels with detailed, confidential, qualitative insight and analytics, bringing an innovative approach to feedback from real paying guests. Located midway between London’s fashionable Knightsbridge and neighbourly Belgravia and committed to design innovation, the 5-star hotel has been treading its own path for more
Sina de la Ville, the classic 4* hotel located minutes from the historic centre of Milan becomes the first hotel in Italy to partner with The Know – the innovative mystery guest service for luxury and boutique hotels. Offering a fabulous roof terrace, together with a relaxing whirlpool overlooking Milan Cathedral, this beautiful member of the Sina Hotels group is mere steps from the Duomo, the Scala Theatre and the Quadrilatero della moda. Rooms and
The Montenotte Hotel in Cork is the first Irish hotel to partner with The Know– the innovative mystery guest service for luxury and boutique hotels. This contemporary boutique hotel is situated on a hillside, only a short walk from the centre of Cork City, and offers majestic views of the vibrant city and River Lee below. Set in tranquil tiered gardens, the hotel offers well-appointed rooms which are modern and beautifully appointed with some quirky details.
The Manor House, an Exclusive Hotel and Golf Club, has teamed up with The Know – the intelligent mystery guest service for luxury and boutique hotels – to receive genuine and valuable customer feedback covering the entire guest experience. The Know provides luxury and boutique hotels with detailed, confidential, qualitative insight and analytics, bringing an innovative approach to feedback from real paying guests. It enables hotels to benchmark their performance, gain proprietary market insight into
Knowing your guests, understanding their wants and needs and adapting your services and offering to meet those requirements has always been the holy grail of delivering exceptional guest experience. Time and time again hoteliers tell us that they know what their guests want, about how they listen to their guests and how they understand and cater to their needs. So why is it that when we think about our own hotel experiences and listen to