Our views on the latest trends and best practices in the luxury hospitality industry, aimed at hotel operators and marketers.
The Manor House, an Exclusive Hotel and Golf Club, has teamed up with The Know – the intelligent mystery guest service for luxury and boutique hotels – to receive genuine and valuable customer feedback covering the entire guest experience. The Know provides luxury and boutique hotels with detailed, confidential, qualitative insight and analytics, bringing an innovative approach to feedback from real paying guests. It enables hotels to benchmark their performance, gain proprietary market insight into
Knowing your guests, understanding their wants and needs and adapting your services and offering to meet those requirements has always been the holy grail of delivering exceptional guest experience. Time and time again hoteliers tell us that they know what their guests want, about how they listen to their guests and how they understand and cater to their needs. So why is it that when we think about our own hotel experiences and listen to
Our Knowers are not your standard mystery shopper or anonymous hotel inspectors. They are real guests with exacting standards, a wealth of experience of staying in luxury hotels and the disposable income to pay for an extended stay at your 4 or 5-star hotel. All our Knowers have three things in common – a passion for travel, an eye for detail and a taste for the finer things in life! Here are some quick facts
Sustaining your guests’ interest On World Environment Day (June 5), here at The Know we’re keen to highlight how hotels have the power to make a real difference. With an estimated 187,000 hotels in the world offering 17.5 million guest rooms (STR Global), hoteliers have the power to inflict significant change and become leaders in the fight for environmental change. Feedback from our Knowers, who are real guests with exacting standards, demonstrates how a hotel’s
Newer postsOlder posts